Frequently Asked Questions

–°onnection problems: Bekey app can't open the door.
1. Be sure that the signal coming from the phone and Bekey unit - hold a phone up to the door when you press the 'open' button. 2. Check that...
Mon, 28 Nov, 2016 at 3:53 PM
–°onnection problems: I can not press 'unlock' button in the app.
If you have no active keys, then the button in the app will be "transparent" and therefore cannot be pressed. Contact the owner of the door and ...
Mon, 28 Nov, 2016 at 3:56 PM
Bekey lock: The lock on my door does not match with lock in the installation instructions!
Take a picture of your lock and explain the problem in an email sent to So we will do our best to help you.
Mon, 28 Nov, 2016 at 4:00 PM
Bekey lock: I purchased a Bekey, but it doesn't fit to my lock type!
Take a picture of your door lock, explain the problem and send mail to So we help you :)
Mon, 28 Nov, 2016 at 4:02 PM
Bekey lock: Door unit locks instead of opens?
Check that you have set the toggle switches on the back of the BEKEY door unit correctly - instructions can be found in the little paper guide. Alternativ...
Mon, 28 Nov, 2016 at 4:41 PM
Bekey lock: How my visitor can lock the door?
On the left side of Bekey lock you can find a long flat button. After this button pressed, the door will locks automatically after 10 seconds. When yo...
Mon, 28 Nov, 2016 at 5:04 PM
Bekey lock: Bekey device has difficulty to turn my lock?
1. Check that the batteries are not discharged. 2. Check that the lock pin does not encounter anywhere. 3. Check that settings on the backside of Beke...
Tue, 29 Nov, 2016 at 9:46 AM
Bekey lock: The button on the side of Bekey lock does not work?
Hold the button for 15 seconds - the enable / disable function. If the problem persists, please contact us at
Tue, 29 Nov, 2016 at 9:47 AM
Bekey lock: What batteries should I use?
Bekey uses four ordinary AA batteries - they can be bought in supermarkets, convenience stores etc.
Tue, 29 Nov, 2016 at 9:59 AM
Mounting: My screws are too long to mount disks?
If your screws are long, you can use a hacksaw to shorten them. Otherwise, you should bought new screws that will fit - they are available in various sto...
Tue, 29 Nov, 2016 at 10:21 AM