BEKEY Support

1. Be sure that the signal coming from the phone and Bekey unit - hold a phone up to the door when you press the 'open' button. 2. Check that...

If you have no active keys, then the button in the app will be "transparent" and therefore cannot be pressed. Contact the owner of the door and ...

Take a picture of your lock and explain the problem in an email sent to hej@bekey.dk. So we will do our best to help you.

Take a picture of your door lock, explain the problem and send mail to hej@bekey.dk. So we help you :)

Check that you have set the toggle switches on the back of the BEKEY door unit correctly - instructions can be found in the little paper guide. Alternativ...

On the left side of Bekey lock you can find a long flat button. After this button pressed, the door will locks automatically after 10 seconds. When yo...

1. Check that the batteries are not discharged. 2. Check that the lock pin does not encounter anywhere. 3. Check that settings on the backside of Beke...

Hold the button for 15 seconds - the enable / disable function. If the problem persists, please contact us at hej@bekey.dk.

Bekey uses four ordinary AA batteries - they can be bought in supermarkets, convenience stores etc.

If your screws are long, you can use a hacksaw to shorten them. Otherwise, you should bought new screws that will fit - they are available in various sto...