Frequently Asked Questions (Eng)

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–°onnection problems: Bekey app can't open the door.
1. Be sure that the signal coming from the phone and Bekey unit - hold a phone up to the door when you press the 'open' button. 2. Check that...
Mon, 28 Nov, 2016 at 3:53 PM
–°onnection problems: I can not press 'unlock' button in the app.
If you have no active keys, then the button in the app will be "transparent" and therefore cannot be pressed. Contact the owner of the door and ...
Mon, 28 Nov, 2016 at 3:56 PM
Bekey lock: Door unit locks instead of opens?
Check that you have set the toggle switches on the back of the BEKEY door unit correctly - instructions can be found in the little paper guide. Alternativ...
Mon, 28 Nov, 2016 at 4:41 PM
Bekey lock: How my visitor can lock the door?
On the left side of Bekey lock you can find a long flat button. After this button pressed, the door will locks automatically after 10 seconds. When yo...
Mon, 28 Nov, 2016 at 5:04 PM
Bekey lock: The button on the side of Bekey lock does not work?
Hold the button for 15 seconds - the enable / disable function. If the problem persists, please contact us at
Tue, 29 Nov, 2016 at 9:47 AM
Mounting: Now I have to turn reverse, To open the door?
On the back side of your Bekey, you can set to turn right or left - change back the current setting, to get it back to normal.
Fri, 2 Dec, 2016 at 1:41 PM
iOs: How long does it take before application logout?
You are logged in, until the phone is restarted.
Fri, 2 Dec, 2016 at 2:09 PM